mv22 Privacy Policy: How We Handle Your Information
mv22 collects only the account and transaction data needed to run your session, process payments through routes like Upay and Bank Transfer, and keep your wallet records accurate. What we collect, how long we keep it, and how you can request changes — all of it is set out here. Access and eligibility depend on your local law and the regions where this service is available.
Account data protection
Upay & Bank Transfer records
Your right to review
Contact route published
POLICY SCOPE DETAILS
What Data We Collect and Why
When you open an account, we collect the registration details you provide — name, contact information and your chosen payment method. When you complete a deposit or withdrawal using Upay or Bank Transfer, we record the transaction reference, amount and timestamp against your account wallet. This record exists so you can verify every movement in your account history and so we can resolve any dispute you raise with our support team. We also collect device and session data — browser type, IP address and session duration — to secure your login and detect unusual access patterns. We do not sell this data to third parties. We do not share it with advertisers. Where we work with payment processors or identity verification services, those third parties receive only the minimum data required to complete the specific task, and they are contractually bound to handle it under the same standard we apply internally. Cookies are used to keep your session active and remember your account preferences. You can adjust cookie settings in your browser at any time, though some account features depend on session cookies remaining active. Retention periods depend on the type of data: transaction records are held for the period required by the applicable policy rules of the jurisdictions where the service operates.
Upay transaction references
Bank Transfer wallet records
Session security logs
Account registration details
INSIDE AND OUTSIDE
Where This Policy Applies and What It Covers
This policy covers the data we hold about your mv22 account and the actions you take within it. It does not extend to third-party services that open in a separate window or operate under their own terms. Understanding these boundaries helps you know where to direct any data question.
Account Access
Login activity, session history and account preference settings are all within scope. We log each authenticated session against your account so you can see when and from which device your account was accessed. Review this in your account activity section.
Transactions
All payment records processed through your account wallet — including Upay deposits and Bank Transfer instructions — fall under this policy. We maintain a timestamped ledger of each transaction that you can access from your account statement.
Site Content
Game content delivered by studios such as Pragmatic Play or Habanero is governed by the content provider's own data terms at the game level. We do not control what those providers log inside their own game engines, only the account-side record on our platform.
Third-Party Services
Links to external payment gateways, identity verification portals or any service that opens outside the mv22 domain are not covered by this policy. Once you leave our domain, the privacy terms of that third party apply. Check their policy before submitting information.
ACTIONS AVAILABLE TO YOU
Your Practical Rights Under This Policy
You have concrete steps available to you — not just abstract entitlements. You can review the personal data held in your account by opening your account profile and checking the details stored there. If something is wrong — a contact number that has changed, an email address that no longer applies — you can update most fields directly from the profile settings page. For fields that are locked after verification, you will need to submit a correction request through the support route. You can ask us what data we hold about you beyond what is visible in the account interface. Send that request through the published contact route and we will respond with the information we are able to share within the applicable policy rules. You can also ask for your account data to be deleted, subject to any retention obligations that apply under the jurisdiction governing your account. Where deletion conflicts with a legal hold on transaction records, we will explain which records we are required to keep and for how long.
Review Your Records
Open your account profile to see the registration details, contact information and payment method records we hold. Transaction history — including Upay and Bank Transfer entries — is visible under your account statement.
Correct Account Details
Update your contact details directly in account settings. For verification-locked fields, contact support with the correction you need and the reason. We process field corrections in line with our account management policy.
Raise a Data Question
If you want to know what data we hold beyond the account interface, submit a written request through the published support contact. We will confirm receipt and respond with what is available to share under applicable rules.
Request Account Data Deletion
You may request deletion of your account data. Requests are reviewed against any legal retention requirements. Where a portion of data must be held — such as transaction records — we will tell you which records are retained and why.
CONTACT POLICY ROUTES
How to Reach Us About This Policy
All privacy-related questions, correction requests and data deletion requests should go through the contact routes published on the mv22 site. We do not accept data requests by post or through channels not listed here. Use the route that fits your question — account-level corrections are fastest through the account settings path; formal data requests go through the written contact route.
Live Support Chat
Open the live chat icon from any page on the mv22 site to reach the support team. Use this route for account-level questions, correction requests on unlocked fields, or to ask where to send a formal data request.
Email Contact
Send formal data inquiries — access requests, deletion requests or questions about what records we hold — to the support email address published in the Contact section of the site. Include your account reference so we can locate your records.
Account Settings Path
For routine updates to contact details or payment method preferences, the fastest route is your own account settings page. Open the profile tab after logging in and follow the fields shown there to update or review your stored information.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls to the account and transaction data we hold, limiting internal access to the team members and systems that need it to operate your account. Payment data processed through Upay or Bank Transfer routes is handled through the payment processor's own secured environment and is not stored in plain form on the mv22 platform. Session tokens expire after inactivity, requiring you to authenticate again — this is a deliberate security step, not a fault. If you notice an unrecognised login in your account activity, use the account security section to update your credentials and contact support immediately.
Cookie Management
We use session cookies to keep your account active and preference cookies to remember your settings. You can manage or clear cookies through your browser settings. Disabling all cookies may affect account session continuity.
Payment Data Handling
Upay and Bank Transfer transaction references are stored as account records for dispute resolution and wallet verification. Raw payment credentials are processed by the payment gateway, not held by mv22 in retrievable form.
Retention Policy
Account registration data is kept for as long as your account is active and for any additional period required by applicable jurisdiction rules. Transaction records may be retained beyond account closure where legal obligations require it.
Requesting Changes
To request a change to data we hold that you cannot update yourself, contact us through the published email route with your account reference. We confirm receipt and respond within the timeframe set by applicable rules for your region.
POLICY QUESTIONS ANSWERED
Privacy Policy: Questions We Hear Most
These are the questions we receive most often about how mv22 handles account data, what rights you have and how to act on them. If your question is not covered here, reach out through the live chat or email contact routes published on the site.
What personal data does mv22 collect when I open an account?
We collect the registration details you provide — name, contact information and your chosen payment method. We also log session and device data to secure your login. We do not collect more than we need to run your account and process your transactions through routes like Upay and Bank Transfer.
Can I see all the data mv22 holds about me?
Most of your data is visible directly in your account profile and transaction statement. For a full picture of what we hold beyond that view, submit a written access request through our published email contact route. Include your account reference and we will respond under the rules that apply to your region.
How long does mv22 keep my account and transaction records?
Account registration data is kept while your account is open and for any additional period required by the applicable jurisdiction rules. Transaction records — including Upay and Bank Transfer entries — may be held beyond account closure where legal retention obligations apply. We will tell you which records are affected if you request deletion.
Does mv22 share my data with third parties?
We do not sell your data or share it with advertisers. Where a payment processor or identity verification service needs data to complete a specific task on your account, they receive only what is necessary and are bound contractually to handle it under the same standard we apply. Studios such as Pragmatic Play and Habanero receive no account data from us — they deliver game content only.
How do I correct account details that are wrong?
Open your account profile settings and update the fields that are available to edit. For fields locked after identity verification — such as your registered name — contact our support team through live chat or the published email route and submit the correction with your account reference.
Can I request that my account data be deleted?
Yes. Send a deletion request to our published email contact with your account reference. We review each request against any legal retention requirements that apply. Where records must be kept — typically transaction data required by applicable jurisdiction rules — we will explain what is retained and for how long before we proceed.
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